Order Processing

We are excited for you to receive your order! Most orders are processed within two business days; however, please note that processing times may be extended during peak periods, such as holidays. We do not process orders on weekends or federal holidays; please note that estimated shipping times for orders placed during these periods will begin counting from the next business day.

Order Tracking

Once your order ships, we will immediately send you an email with shipping and tracking details. The email will include the estimated delivery time, and you can use the provided tracking number to visit the carrier’s website and view real-time tracking updates.

If your order status appears as “pending” or tracking information has not updated while in transit, please note that it may take up to 72 hours for the carrier to update the tracking status. If there are no updates after 72 hours, please contact our team, and we will be happy to assist you.

If you have further questions or have not received tracking information after an extended period, please feel free to contact our customer support team at [email protected]. We are dedicated to serving you.

Shipping Costs

Orders within the United States (including Alaska and Hawaii) qualify for free shipping. For standard shipping orders within the U.S., the estimated delivery time is 2–3 business days after the order is placed.

Orders within Canada qualify for free shipping. For standard shipping orders within Canada, the estimated delivery time is 4–6 business days after the order is placed.

International Shipping

We currently offer international shipping; however, due to various issues encountered with international orders, all international sales are final and non-refundable. Lairdsuperfood, Inc. is not liable for costs associated with lost, misdelivered, damaged, or stolen packages shipped outside the United States.

Lairdsuperfood is not responsible for any additional customs duties or fees incurred after payment is completed on our website (https://lairdsuperfood). All customs-related charges are the sole responsibility of the recipient. This policy also applies if a package is refused or abandoned at customs.

By choosing to place an international order directly through https://lairdsuperfood, you agree to the terms above. Requests Regarding Specific Carriers

If you have issues receiving USPS deliveries, please email our team after placing your order. While we will do our best to accommodate requests to switch carriers, we cannot guarantee this due to the constraints of our packing and shipping processes.

Order Cancellations or Modifications

Once an order enters the processing stage, the items within it cannot be changed. It is the customer’s responsibility to verify all details (including the shipping address) before processing begins.

We cannot modify or cancel orders that have already been shipped. For further assistance or inquiries, please contact our customer service team at [email protected]. For more information, please click here to view our refund policy.